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Customer & Online Services

Customer & Online Services

This consultation has concluded.

Update, 18 March 2013: Thank you for your feedback and for patiently waiting the outcome of this consultation. The draft Customer & Online Services Policy and Strategy will be going to Council in April 2013 for endorsement. Please stay tuned for further updates.

 

We are developing a Customer Service Strategy to help us become a Brilliant Service Provider, and closely linked to this development is our Online Services Strategy.

We'd like to get your feedback on how we service the community, what's important to you as a customer, which services you want to be able to do online, and how you want to use our websites. 

Read through our consultation pack & current online services document for more information about this project and then provide your feedback by

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Tell Councillor Malani the key issues you believe Council should consider in its’ customer service review

Comments 7

This consultation is now closed. You can still browse the site for information.

 

by Sheila at Adelaide City Council 10 Oct 2012, 5:08pm | 259 views

Have you ever been delighted or disappointed by a customer service experience?

Comments 0

This consultation is now closed. You can still browse the site for information.

What made the experience so special or poor? How can we improve our service at council so we are providing brilliant customer service? Please tell us what you expect from Council in relation to the delivery of brilliant customer service.

by Daniel at Adelaide City Council 28 Sep 2012, 12:36pm | 152 views

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